For guests with motor disabilities
The Dortmund Congress Centre and the Mercure Hotel Dortmund Messe & Kongress were awarded the ‘Barrier-free Access Compliant’ Certificate by a test body on 11 May 2015. What ‘Barrier-free Access Compliant – partly barrier-free accessible for people with walking disability’ means is explained here
- All passageways/doors have a minimum width of 88cm
- The lift cabins have a size of 108cm x 140cm or 132cm x 137cm
- The manoeuvring areas in the toilets have a minimum size of 210cm x 125cm
- In the toilets, the manoeuvring area next to the toilet bowls on the left or right side (sometimes on the left and the right side) have a minimum size (room 228) of: 71cm x 126cm (depth x width) and in the case of public toilets: 70cm x 184cm (depth x width),
- The toilets have grab rails and the grab rail on the side that can be accessed with a wheelchair can be folded up
- The rooms designed for handicapped access have a shower without steps; the shower area has a minimum size of 140cm x 150cm; a shower chair is provided and grab rails are installed
At least one hotel employee has attended training on ‘Barrier-free Access – A Comfort and Quality Feature for All’ and detailed data on handicapped access is available. This data was collected by external, specially trained inspectors. It is therefore not a self-assessment by the hotel.
Special service for guests with hearing impairment
A total of 10 halls in the Dortmund Congress Centre are equipped with a modern, so-called inductive hearing system. This system transmits the speaker microphone's signal wirelessly via an induction loop in the floor. Hearing aid wearers go to reception by switching their hearing aid from "M" to "T". They can then follow the sound transmission clearly and clearly without disturbing noises. Halls 3 to 7,14 to 17 and the Silver Hall are equipped with this service. In the Dortmund Congress Centre rooms without an induction loop suitable audio receivers for the participants or complete communication systems with transmitters and receivers can be used, if required by the organiser.